EVENT CANCELLATIONS AND ALTERATIONS

If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you. If you booked online, this will be via your ticketing agent. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event.

Cancellation: If an event for which you have purchased Tickets or Packages is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees are subject to the terms of sale by the ticketing agent and may not be refundable).

Rescheduling: If an event for which you have purchased Tickets or Packages is rescheduled, Tickets and Packages will usually be valid for the new date (or you will be offered Tickets or Packages of a value corresponding with your original Tickets or Packages for the rescheduled event, subject to availability). If you notify the ticketing agent within the specified deadline, as in terms and conditions of the agent, that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees are subject to the terms of sale by the ticketing agent and may not be refundable).

Material Alteration: If an event for which you have purchased Tickets or Packages is “materially altered” as defined below, Tickets and Packages will usually be valid for the altered event (or you will be offered Tickets or Packages of a value corresponding with your original Tickets or Packages for the altered event, subject to availability). If you notify the ticketing agency within the specified deadline, as in their terms and condition, that you do not wish to attend the altered event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees are subject to the terms of the ticketing agent and may not be non-refundable). Failure to notify within any specified deadline that you do not wish to attend the altered event will be deemed to be a reconfirmation of your order for Tickets or Packages for the altered event, and you will not be able to claim a refund.

For the purposes of this Purchase Policy, a “material alteration” is a change (other than a rescheduling) which, in our and the relevant Event Partner’s reasonable opinion, makes the event materially different to the event that purchasers of Tickets, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be “material alterations”: adverse weather conditions; changes of any supporting act; changes to individual members of a band; changes to the line-up of any multi-performer event (such as a festival or joint headline event; curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.

Refunds are processed by the ticket seller as specified in their Purchase Policy.